At Combatzone Scenery we pride ourselves in providing you with exceptional levels of customer service which extends to our returns policy. We endeavour to make every effort to fulfil valid requests for returns and will refund authorised returns as promptly as possible.
However, please do not return any stock to us without first contacting us to discuss the return of your unwanted items. No returned goods will be accepted without our previous authorisation.
Should you wish to return any unwanted orders, please contact us with the following details:
§ Your contact details (Name, address, e-mail and telephone number)
§ What you would like to return.
§ Your date of purchase.
§ An acceptable reason for return
§ Combatzone Scenery’s order/invoice number
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.
Our customers are entitled to a 7 day cancellation right. Therefore, any incorrectly ordered or unwanted items can be returned to us for a full refund within 7 days of receiving your delivery.
If you receive damaged goods we will need a picture for proof of the damage. Please email the pictures to firstname.lastname@example.org
Once we have received the pictures we will decide if the products are faulty or damaged. Combatzone Scenery shall take responsibility to replace, refund or recover the goods from the customer within 28 days of delivery. The customer will be entitled to a full refund if the goods are deemed to be faulty/damaged by Combatzone Scenery.
The customer should inspect the products upon receipt and notify Combatzone Scenery within 3 days if they deem the goods be faulty or damaged. If the customer fails to notify Combatzone Scenery within 3 days of delivery that their goods are broken or faulty, the customer will be judged to have accepted the goods. We cannot accept any claims for faulty or broken goods more than 3 days after delivery.
Cancellations prior to dispatch
Should the customer wish to cancel their order prior to dispatch, payment shall be refunded in full within 28 days.
Terms for Returns
It is the responsibility of the customer to return any incorrectly ordered items. Combatzone Scenery will take no responsibility for the collection of the goods.
We cannot take any returns request via the telephone, all returns requests must be made through email at Support@Combatzone-Scenery.co.uk.
Please note, it is at the discretion of Combatzone Scenery whether a credit or replacement should be issued.
If goods have been ordered incorrectly, we will deduct the cost of postage from your refund.
Combatzone Scenery operate within the Distance Selling Regulations. Customers have the right to cancel their order up to seven working days after the day they receive delivery of their goods, providing they do so in writing to Combatzone Scenery. The purchaser has a statutory duty to take good care of the goods during this 7 day cancellation period and to return the goods to Combatzone Scenery. All costs incurred from the return of goods will be met by the customer. Should Combatzone Scenery collect the goods, these costs will be passed on to the customer.